Posts

Showing posts with the label communication

Why I won't link to your blog

Image
Today I received the above comment, unsolicited, and after about two minutes' investigation I moved it into the Spam category. Here's a numbered list explaining why: Although my name is part of the blogspot domain I use, and promote in most places, the message addresses me as "Webmaster", which is possibly today's equivalent of "to whom it may concern". Actually, I have interchangeably experimented with the vanity URL provided to me via my alma mater, such as on Technorati and STC.org. The request is for cross-linking, which already devalues the proposition (as it's a "black hat" practice). If this person truly valued my blog, he would link to it without asking me to link to his. The request uses my domain, implying that it is a "keyword". I've blocked out the destination URL and the keyword he asked for (which, although partially reflecting his website address, was also far too generic to stand a chance at ranking well

Part 3 of Cross-cultural communication conundra

Image
A few years ago, I met a director-level gentleman whom I consider to be quite maverick and not too politically correct, from what I'll call "Geography A". He was known for his habit of opening meetings by saying the following, where I've omitted the nationalities: [Geography A], speak up. [Geography B]. shut up and listen up. Although I can't really feel comfortable saying this myself, I did understand his viewpoint. Behaviourally speaking, I have found that one's experience in school influences how one conduct him/herself in the workplace. Personally, I am mainly a product of the Canadian education system, which akin to the American, emphasized in-class participation ("speaking up" in discussions). However, I also have exposure to the Japanese schooling mindset albeit in a distorted fashion: there, as in what my past colleagues (as well as spouse) describe as the Irish system, classrooms remained predominantly silent except for the teacher's v

Tips on taking meeting minutes

Image
I've seen my share of enigmatic meeting minutes, which usually consist of enumerating topic headings that may or may not be attributed to the speaker(s) involved. I'd always believed that the purpose of minutes was to accurately and thoroughly capture the proceedings of meetings such that those absent could, at minimum, understand the salient points of what transpired. Thus it surprises me to see examples that read like cue cards where, clearly, one had to be there to even get an inkling (to have the slightest clue) of what the meeting was about. Here are my best practice suggestions, therefore, to create minutes that are indeed useful and worth sending to others: Take notes that will jog your own memory, while others are speaking. Specific techniques would vary by individual; I usually take full sentence quotes because I'm able to type quickly enough. While taking the rough notes, focus on action items, decisions, or points that pertain to any subsequent meeting

More thoughts on formal verbal interaction

Image
One of my blog followers was kind enough to mention to me that my inaugural post had helped someone to execute telephone based communication more effectively (in the context of charity fundraising). Which is why I've decided to make a few more observations about communicating with others in a formal setting (be they virtual or in person). While in school, which was now long enough ago that I'm hoping many of my then-teachers have retired and forgotten about me and thus wouldn't seek this blog out, I began to implement a "planted questions" technique. I chose peers who were typically quieter in the classroom, and requested that they ask me pre-defined questions whenever I had a presentation to make. Since I had control over these questions and thus my responses, this technique killed several proverbial birds with one stone: I would seem better prepared to handle the Q&A part of the work, my classmates would speak up and improve their participation rating, a

Part 2 of Cross-cultural communication conundrums (conundra)

Image
Thank you for your patience, dear readers: here's the awaited English interpretation of the Hiberno-English example I gave in my earlier post , for those who didn't try going to places like the Irish slang dictionary site to look things up: " Oh be the hokie : my laptop was banjaxed . I felt so knackered after trying to fix it that when I met yer wan on the footpath by Mssrs ., I could barely say  how'ya ." " For goodness' sake : my laptop was severely damaged . I felt so exhausted after trying to fix it that when I met that human female (of any age) whose name I've forgotten on the sidewalk by my local pub (you know where it is) , I could barely greet her ."  Actually, the interjection  (which could also be interpreted as "for crying out loud" etc.) wasn't something heard frequently, and is from a prior generation. As well, footpath is arguably UK in origin. I noticed also from the dictionary site I found, that UK Eng