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On my Twentieth Service Anniversary - a Retrospective

December 11th 2020, was my 20th anniversary since starting at IBM . I wasn't quite sure how to start this article: I just knew I wished to write something down.  Like many career IBMers, I've learned something - usually several things - every day, solved problems, made mistakes, helped others, been inspired, and sought out support from areas and people I didn't know existed in the matrixed yet siloed presence that is our employer. On balance I am grateful for much of my experiences, and especially for the people who I've gotten to know, respect, and care for. So, with apologies to non-IBMers who would be unfamiliar with the org structure (although I've otherwise tried to avoid internal jargon and initialisms) I dedicate this post to everyone I wish - and need - to thank. You all have been an important part of my life. The Facts: Life events My elopement in the autumn of 2000 to an Irish citizen, which led to my applying to multinationals based in Dublin, Ireland in

Another analogy: Incident Investigations and Jawbreaker (gobstopper) candy - IR musings

After a couple of vacations to a country under lockdown due to the novel coronavirus, my first experience taking a SANS course , a bout of (regular strain of) flu, and some consistently busy work weeks, I'm back with yet another analogy. In looking up a reliable reference page to link to describe the jawbreaker candy , I discovered that in the regions outside of North America they seem to be called gobstoppers. If you can't be bothered to follow the above link, here are some salient excerpts: Gobstoppers usually consist of a number of layers, each layer dissolving to reveal a differently coloured (and sometimes differently flavoured) layer, before dissolving completely. Gobstoppers are too hard to bite without risking dental damage (hence the name "jawbreaker"). [snip] As gobstoppers dissolve very slowly, they last a very long time in the mouth, which is a major factor in their enduring popularity with children. Larger ones can take days or even weeks* to ful